Shipping policy

Cost: FREE Shipping

 

Processing time: 4-5 business days (including production and packaging)

Transit time:

Ship to United States: 7 to 12 business days.

Ship to Canada: 7 to 12 business days.

 

    Order Cut-of: 2:00pm (GMT+8)

     

    Where can we ship to?

    We ship to United States, Canada.

    How is your order shipped?

    Via DHL, UPS, or FedEx. We ship via fast and trackable shipping services.

     

    Our Guarantee

    We take pride in our products, and if, for any reason, you are not satisfied, please contact us so we can make it right. We are dedicated to serving you and providing the best customer service and experience!

    All our products come with a 24-month warranty. If for any reason your product stops functioning due to normal use, we will exchange it for free.

    We have 24/7/365 Email Support. Please contact us if you need assistance.

    CUSTOMS FEES, IMPORT FEES, DUTIES, AND TAXES

    Each country has their own rules and fees for products imported into said country. It is important that you are aware of your own country’s import laws and fees before you buy. Good Vibe Neon does not charge you any of these fees or taxes, and we’re not able to pay these on your behalf. These fees are your responsibility and are not covered by the product price we charge you. 
    Lastly, If you’re unsure about your government’s import fees you can most likely find that information online on your government’s website or many other websites that cover global shipping and logistics. We’re happy to support you if you still have questions. Simply give us an email and tell us what you need. We look forward to being able to hear from you.